Privacy Policy

Welcome to BACKKBENCHERZ! We are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or make a purchase.

Collecting Personal Information

Device Information

  • What We Collect: Information about your device, such as the version of your web browser, IP address, time zone, cookie information, which products you view, and how you interact with our site.
  • Why We Collect It: To ensure our website operates smoothly, loads accurately, and helps us understand how customers use our site to improve their experience.
  • Disclosure: Shared with Shopify, our website platform provider.

Order Information

  • What We Collect: Your name, billing and shipping address, payment details, email address, and phone number.
  • Why We Collect It: To process your order, ensure successful payment, arrange shipping, send order confirmations and updates, and screen for fraudulent activities.
  • Disclosure: Shared with our service providers such as Shopify, payment processors (e.g., RazorPay, Stripe), and shipping partners like ShipRocket.

Customer Support Information

  • What We Collect: Name, contact details, and any information you provide during support requests.
  • Why We Collect It: To respond to inquiries, solve issues, and enhance your shopping experience.
  • Disclosure: No third-party sharing without your consent.

How We Use Your Information

We use your personal information to provide and improve our services, fulfill your orders, and communicate updates. Specifically, we use:

  • Device Information to optimize our site, manage advertising, and analyze customer behavior.
  • Order Information to process your purchase, handle payment, and arrange shipping.
  • Customer Support Information to resolve issues and ensure you are satisfied with our service.

Sharing Personal Information

We may share your personal information with third-party service providers to assist us with processing orders, fulfilling contracts, and delivering products. This includes payment processors, shipping companies, and marketing partners.

In some cases, we may share your personal information to comply with legal requirements, respond to lawful requests, or protect our rights.

Behavioral Advertising

We use your information to serve you personalized advertisements or marketing communications. This helps us show you products or offers that are most relevant to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

Opt-out options for targeted ads:

Cookies

We use cookies to improve your browsing experience, track how you use our site, and manage certain website functionalities. Cookies help remember your actions and preferences, so you don’t have to re-enter information during future visits.

  • Necessary Cookies: Enable core functionalities such as security, network management, and accessibility.
  • Analytics and Performance Cookies: Help us understand how visitors interact with our site by collecting and reporting information anonymously.

You can manage your cookies by adjusting your browser settings. For more information, visit allaboutcookies.org.

Do Not Track

Please note that we do not alter our site’s data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on our website, and the latest version will always be available here.

Contact Information

If you have any questions or concerns regarding our Privacy Policy, or if you wish to exercise your data privacy rights, please reach out to us:

Last Updated: 19 AUGUST 2024

If you are unsatisfied with our response, you may lodge your complaint with the relevant data protection authority by contacting us at support@backkbencherz.com.